Delivery and Returns Policy

Our Member Scheme is Green Rewards which is operated by our parent company Green Leaning Limited trading as Green Rewards, and joining Green Rewards through a Local Green Points scheme means Members are subject to the Delivery and Returns Policy for Green Rewards as set out below. 

Whether you have paid with points, vouchers or cash or a combination, you will receive an email confirming your order. If you are experiencing problems with the delivery, please contact us on 0207 326 5055 or i[email protected]

Whilst most items will be dispatched within 48 hours, please allow up to 14 days* for delivery of your order. You will need your order number from your confirmation email when making a query.

*Some made to order products can take up to 21 days to be delivered, however this will be highlighted in the product details.

All goods purchased from our eShop will be directly dispatched from the supplier of the product. If you purchase products from different suppliers, you will receive separate deliveries

Shipping costs

Light weight items (i.e. Paper Vouchers / DVDs) : £2.10
Standard items : £4.03
Large/Heavy items: £10.16 (these items are excluded from any free delivery offers)
For some very heavy items the shipping cost is included in the product price.
When purchasing multiple products in one order, shipping costs are worked out on a scaled basis.

Delivery Area

We deliver to the UK Mainland only. Delivery to the Highlands and Islands is sometimes possible and is dependent on the supplier of the product. If delivery is possible, you may incur additional delivery charges and we will contact you directly should any additional shipping charges apply.
In the event that we are unable to deliver an item to you, we will contact you directly and immediately refund you.

We currently do not deliver to the rest of the world - but for selected items it may be possible and will incur overseas charges. If you're unsure, please enquire prior to placing your order.

Returns

We hope that you will be delighted with your purchase, but occasionally there will be cause for returning an item to us.

Our 7 day money back guarantee means that if for any reason you are unhappy with your purchase or change your mind, you can return it to us in its original condition within 7 days of the date you received the item (subject to it being returned in an unused state, complete with all packaging and components, having taken reasonable care of it).

Once the intention to return has been communicated, we ask that you return the product to us as soon as possible.

We also request that customers obtain proof of postage on all postal returns, as we cannot be held responsible for packages that do not reach us.

All returns must be sent back to Local Green Points or the relevant Supplier (dependent on instruction) via a postal system. We cannot accept goods back in person.

We will refund you the price you paid for that product within 30 days from notice of the intention to return. We regret that we are unable to refund the postage of unwanted items.

Wrong Item Received

In the unlikely event you receive the wrong item/s please contact us immediately to arrange the return. Please email [email protected] or call 0207 326 5055. We will ask you to cover the cost of postage when sending it back to us, but this will be refunded to you upon receipt.

Postage will not be payable on the item/s being re-issued.

If goods are lost in transit from Local Green Points suppliers to the consumer, following an investigation, we will either send a replacement or offer the consumer a full refund, including delivery charges.

Faulty items

In the unlikely event that we send you a faulty product or the product arrives damaged, please contact us immediately by emailing [email protected] or call 0207 326 5055. We will then arrange the return/sending of a replacement/refund.

We will ask you to cover the cost of sending it back to us, but this will be refunded to you. Postage will not be payable on the item/s being re-issued.

If a complete refund is requested, then you will also have the original postage returned to you.
Non-refundable Items

We/our suppliers do not accept returns on charity donations & projects, food or perishable products, lingerie, underwear or earrings for pierced ears, except when the products are faulty.

Returns/Refunds Process

If you find that you need to return a product to us, for any reason, please follow the following procedure:

1. Contact Local Green Points on 0207 326 5055 or email: [email protected] to explain the reason for the return, stating your order number.

2. We will advise you of the address to send the product back to and any further details that you need to be aware of. Some returns will need to be returned to the supplier that dispatched them, others will be returned to Local Green Points.

When returning the product, please ensure you include your Local Green Points order form (as sent out with the original order) in the parcel and keep the sales receipt/dispatch note or other documents as proof of purchase.

Goods must be returned by you, the consumer, at your expense and should be adequately insured during the return journey. If the product is faulty/issued incorrectly the return postage cost will be refunded to you.

We ask that customers obtain a proof of postage or request a signature on all postal returns as we cannot be held responsible for packages that do not reach us.

In the case of faulty/incorrectly issued merchandise, please include a copy of the postal charge receipt/detail in order to refund this cost.

We will make the refund directly to the credit/debit card used to place the original order within 30 days of the returns notice.

If the customer fails to return the Goods following cancellation, Local Green Points shall be entitled to deduct the cost of recovering the Goods from the customer.

Larger items may need to be collected from the customer. Should this be the case Local Green Points will liaise with the Supplier concerned and organise the collection.

 

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